Support

Contact

Email [email protected]. Please do not send your password, recovery key or any vault content. We can never ask for them.

I forgot my password

On the lock screen choose “Forgot password? Use recovery key” and enter the key you saved when you created Veylux. If you have neither, your data cannot be recovered by anyone.

Moving to a new iPhone

Vault files are excluded from device backups by default. Use Settings → Backup, Export & Restore to export a backup before changing devices, or enable iCloud Sync (Premium) and join from the new device.

Subscriptions

Manage or cancel in your Apple ID settings (Settings → your name → Subscriptions). Use “Restore Purchases” on the Premium screen after reinstalling. Ending a subscription never locks your data.

Report a security issue

[email protected]. Include the app version and steps to reproduce.